Benchmarking in healthcare
March 24, 2018
This HND piece examines the relatively new phenomenon of bringing classical quality control techniques--such as benchmarking--into the troubled world of healthcare. We go into the history of the concept, which was popularized by Xerox, and then discuss a specific case, involving a hospital in Michigan.
Interestingly, this hospital emulated some of the techniques established by Disney and Ritz-Carlton.
Read the complete article.